Following residents' upsetting accounts of not being able to receive visitors, Alex launched a campaign to improve visiting arrangements for care home residents in Cheltenham.
Now the Department for Health and Social Care have updated the guidance so that care home residents can still be visited by an essential care giver during periods of isolation or when there is an outbreak in the home.
This will ensure that residents will benefit from companionship and additional care and support from someone with whom they have a personal relationship.
Alex said: "One of the most painful aspects of this pandemic has been the restrictions on visiting loved ones in care homes.
"I was delighted that the DHSC have listened to my concerns and introduced the essential care giver role for periods of isolation or outbreak. This will uphold the critical importance of loving contact for residents in Cheltenham's care homes."